Welcome to Aelheart.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Liquid Eyeliner, Gel Eyeliner, and Pencil Eyeliner collections, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Aelheart
Website:
aelheart.com
Legal Entity:
Suzhou Jianzhichao Network Technology Co., Ltd.
Registered Address:
Room 10121, 10th Floor, Building B, Huoli Business Plaza, No. 185 Jumao Street, Yuanhe Subdistrict, Xiangcheng District, Suzhou City, Jiangsu Province
Unified Social Credit Code:
91320507MAEE1BXD7U
Email:
service@aelheart.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 1–2 business days.
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@aelheart.com
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product use and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications, formulas, and packaging information
• Liquid Eyeliner product questions
• Gel Eyeliner product questions
• Pencil Eyeliner product questions
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, defective, leaking, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where relevant.
4. Product Support
Aelheart offers a curated collection of eye makeup products across three main categories:
• Liquid Eyeliner – Liquid eyeliner products designed for precise, defined, and versatile eye makeup looks, including fine-tip liquid eyeliners, pen-style liquid eyeliners, and related liquid eyeliner products.
• Gel Eyeliner – Smooth and versatile gel eyeliner products designed for different eye makeup styles, including gel eyeliner pencils, twist-up gel liners, and related gel-based eyeliner products.
• Pencil Eyeliner – Practical eyeliner pencils designed for everyday eye definition and flexible application, including traditional eyeliner pencils, precision pencils, soft-texture eyeliner pencils, and related pencil eyeliner products.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions, net quantity, and size information
• Formula, ingredients, and component materials where applicable
• Product design and intended cosmetic use
• Product care, storage, and handling guidance
• Included applicators, accessories, or components
• Product colour, shade, texture, and appearance
• Storage recommendations
• Usage and application instructions
• Applicator type, tip design, pencil mechanism, or product format where applicable
• Wear, water-resistance, or other product-specific information where expressly stated
• Product variations where applicable
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Aelheart welcomes inquiries from retailers, distributors, commercial buyers, beauty and cosmetics businesses, makeup retailers, beauty boutiques, online beauty stores, professional beauty businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Aelheart
Website:
aelheart.com
Legal Entity:
Suzhou Jianzhichao Network Technology Co., Ltd.
Registered Address:
Room 10121, 10th Floor, Building B, Huoli Business Plaza, No. 185 Jumao Street, Yuanhe Subdistrict, Xiangcheng District, Suzhou City, Jiangsu Province
Unified Social Credit Code:
91320507MAEE1BXD7U
Customer Support Email:
service@aelheart.com
aelheart.com is owned and operated by Suzhou Jianzhichao Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing suitable Liquid Eyeliner, Gel Eyeliner, and Pencil Eyeliner products to receiving and using your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Aelheart.
Aelheart — Precise Lines. Expressive Looks. Everyday Beauty.